Before we blog today, here are a few definitions: “defamation” describes spoken or written words that falsely and negatively reflect on a reputation.  "Slander" usually refers to spoken defamation and libel to written defamation.

There are more opportunities today for more individuals to commit slander and libel than ever before. It's so easy to do! In previous years before the internet, the very effort of making a phone call or writing a letter might be enough to stop the impulsive behavior. In effect, the built-in obstacles of the brick and mortar world were the equivalent to "counting to ten" before acting in anger.

The internet makes it much easier to act in anger.

But with today’s technology, it is easy  to  act impulsively--too easy.  We know from experience that much Internet defamation comes when an irate individual takes immediate action rather without thinking about the consequences. It only takes a few seconds to post an angry and slanderous entry.  Unfortunately, whether the damage comes from pre-meditation or impulse, it can be very damaging and take a long time and considerable expense to make right. 

Is there any defense from this unreasonable and damaging behavior?

Our best advice is to be aware of the danger and act accordingly. For example, we advised one client to return a customer's money even though it was against their policy. We looked at the emails sent by this customer and we knew for certain that her next step would be to strike out at our client. Our client took our advice and made the refund. He gave up his principles but probably saved thousands of dolllars and much aggravation repairing his online reputation.